Call-center PR-Premier

Call-center is one of the largest departments in PR-Premier. It was one of first call-centers included into agency, offering complex services in hot-lines support and data bases development to pharmaceutical companies presented in Russian market. Today we serve hot-lines not only for pharmaceutical, but also for FMCG companies.

We involve qualified and experienced professionals to work in our call-center. All the operators receive special trainings, and only professionals deliver consultancy.

PR-Premier call-center is supplied with modern equipment that lets to receive and to process calls in the order, comfortable enough both for the consumers and the company.

Hot lines

• Inform customers and provide necessary consultancy;
• Receive orders;
• Support advertising and PR activities.

Hot-line operators and doctors work accordingly to the schedule that guarantees maximum amount of calls to be received. We provide our clients with local Moscow phone number for serving the hot-line or free phone 8-800, that gives customers an opportunity to receive free consultations wherever they call from.

Hot-line could be organized to support one brand or can serve several products by using Multybrand option.

Customers support program

Our clients care their customers, and we help them to do it.

While working with pharmaceutical companies, we also offer patient’s support service. Our operators can regularly remind patients about time and rules of medication take. That guarantees that the patient won’t break recommendations on course and will secure the most effective therapy results.

On patient’s request doctors can regularly call him to check his state of health, answer all the questions and give additional comments.

Our operators can also help the patient to make an appointment with the doctor in the closest medical center.

On-line consultancy

Our professionals can also provide customers with on-line consultations through corporate or product web site.

This service helps to reduce expenses of trunk-line calls and to increase amount of the web-site entries.

Data base development and support

We help our clients to collect and support data bases of their customers, doctors. We also work with client’s data base when it should be updated.

Among our clients: Abbot Laboratories, Avon, Bayer-Schering Pharma, KRKA, AstraZeneca, Pfizer, Panasonic, IKEA.